Refund Policy
Refund & Return Policy
Last Updated: June 29, 2026
Our Commitment
At Yael & David New York, we take pride in being a small boutique jewelry business and are grateful for every customer who chooses to support us.
As we are currently conducting our final closing sale, all remaining inventory is being offered at exceptional promotional prices while supplies last. These special prices allow us to clear our remaining collection before closing, and for this reason, our return and refund policy for closing-sale purchases is more limited than our standard policy.
We kindly ask customers to review their order carefully before completing their purchase.
Final Closing Sale — All Sales Are Final
All items purchased as part of our Closing Sale are FINAL SALE.
Due to the exceptional discounts offered during this final sale, we unfortunately do not accept returns, exchanges, or refunds for items purchased during the Closing Sale, including items purchased at promotional or reduced prices.
Once an order has been placed, please understand that it is considered a final purchase.
As a small family-owned boutique managing the final stages of our business, processing returned sale inventory creates significant operational and financial costs. The purpose of this final sale is to responsibly clear our remaining inventory, which allows us to offer these pieces at prices that would otherwise not be possible.
We sincerely appreciate your understanding and support during this final chapter of our business.
Please ensure that you are happy with your selection before placing your order.
Nothing in this policy limits any rights or remedies that may apply to you under applicable law.
Damaged, Defective, or Incorrect Items
The Final Sale policy does not apply if an item arrives:
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Damaged;
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Defective; or
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Materially different from the item ordered.
If you believe there is a problem with your order, please contact us within a reasonable period after delivery at:
To help us review your request, please include:
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Your order number;
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The email address used to place the order;
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A description of the issue; and
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Clear photographs or other relevant information where applicable.
After reviewing the issue, we may provide an appropriate resolution, which may include:
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A replacement item, where available;
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A refund, where appropriate; or
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Another suitable resolution.
Any resolution will be assessed based on the circumstances of the order and applicable consumer protection requirements.
No Returns Without Prior Authorization
Please do not send any items back without first contacting our support team and receiving return instructions.
Unauthorized returns may not be accepted or processed.
Where a return is authorized due to a damaged, defective, incorrect, or otherwise eligible item, we will provide further instructions.
Return Shipping
Unless otherwise required by applicable law or unless the issue was caused by our error, customers may be responsible for applicable return shipping costs.
If a return is authorized, customers are responsible for ensuring that the item is securely packaged and, where appropriate, shipped using a trackable shipping method.
Refund Processing
Where a refund is approved, it will generally be issued to the original payment method used for the purchase.
Please note that processing times may vary depending on your payment provider, bank, financial institution, or card issuer.
Original shipping charges and other non-product service charges are generally non-refundable unless:
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Required by applicable law;
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The item was damaged, defective, or incorrect; or
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The issue was caused by an error on our part.
Order Cancellations
Because of the exceptionally high volume of orders and rapidly changing inventory during our Closing Sale, orders may begin processing shortly after they are placed.
Customers who wish to request a cancellation should contact us as soon as possible at:
We will make reasonable efforts to accommodate cancellation requests received before an order has entered processing or shipment. However, we cannot guarantee that a cancellation request can be accommodated once an order has been submitted.
Once an order has been processed or shipped, it generally cannot be cancelled.
Important Closing Sale Information
Due to exceptionally high demand during our Closing Sale, inventory levels can change rapidly.
While we make every effort to fulfill all confirmed orders, in rare circumstances an item may become unavailable before processing is completed. If this occurs, we will contact you regarding the unavailable item and provide an appropriate resolution.
The shipping fee is a special promotional rate offered during our Closing Sale and applies to the entire eligible order, regardless of the number of items selected. Depending on the order and shipping option selected, the applicable promotional shipping fee may be $9.95 or $19.95.
As a small boutique, we truly appreciate the patience, understanding, and support of our customers during this busy and emotional final stage of our business. The Closing Sale allows us to offer our remaining jewelry at exceptional prices while we complete the closure of our boutique.
Contact Information
For questions regarding an order, damaged or incorrect items, cancellations, or other customer service matters, please contact us at:
Email: contact@yaeldavid-newyork.com
We aim to provide fair, transparent, and timely support and appreciate your understanding of the special conditions associated with our Final Closing Sale.